Job vacancy a DBS Bank Singapore
DBS is one of the largest financial services groups in Asia with operations in 16 markets. Headquartered in Singapore, DBS is a well-capitalised bank with “AA-” and “Aa1″ credit ratings that are among the highest in the Asia-Pacific region. As a bank that specialises in Asia, DBS leverages its deep understanding of the region, local culture and insights to serve and build lasting relationships with its clients. Build your career with us and be a part of our team today!
Associate, Total Quality, Consumer Banking Group Job Ref: CRT/WMY/0908/0003
Post Date: 9 Sep 09
We deliver a comprehensive suite of innovative banking services and financial solutions to individuals, ranging from the man-in-the-street to the mass affluent. Providing sound wealth management and financial advisory services, we help our customers make informed decisions about their money and are committed to helping them plan and achieve their life goals. Products and services within the Consumer Banking Group include loans, credit cards, investment and unit trusts, insurance and priority banking.
Responsibilities
Review and develop Consumer Banking Group (CBG) Training and Competency Policy in consultation with stakeholders on a timely basis.
Ensure efficient management of all Training and Competency Policy matters.
Ensure high level of awareness and timely communication of the requirements in the policy.
Review and develop quality management framework, policies and processes.
Understand sales processes and identify key risks associated with it.
Develop and implement surveillance framework and programmes to assess the level of quality and compliance to processes and requirements.
Define surveillance methodology and test plan and ensure efficient and effective implementation.
Process data and provide appropriate reporting on findings and trends.
Analyse findings and trends and highlight areas requiring improvement and provide recommendation
Identify risks and gaps in processes and controls to relevant stakeholders.
Communicate with relevant stakeholders on quality management framework, surveillance programmes and findings.
Ensure all areas of work fulfil internal and external audit and regulatory requirements.
Keep abreast of new developments in the industry, including new regulations and integrate such developments into surveillance programmes to check on fulfilment of the regulations.
Requirements
At least one year of sales related experience is preferred
Good knowledge of financial advisory related services
Good knowledge of Financial Advisory Act and other related regulatory requirements
Team player with excellent interpersonal and communication (verbal and written) skills
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Education Level Bachelor Degree Honours
Job Function Consumer Banking
Job Location Singapore – Any
Job Type Full Time , Permanent
