Hong Leong Bank Berhad KL need Manager

Manager, Quality Assurance & Program Office
(Hong Leong Bank Berhad-Kuala Lumpur)

Responsibilities:

The candidate will be responsible to promote the service excellence culture within the organization by formulating and driving customer service initiatives. Building and maintaining rapport with the branches and various divisions to assist them to resolve service issues and guide them towards service excellence

Key Responsibilities:

* Monitor the Service Quality Index of branches
* Maintain regular communication via calls and visits to build rapport, create service excellence awareness and provide guidance
* Provide analysis and management updates on branch performance and issues faced by the branches
* Work closely with other divisions to identify root causes and resolve issues faced by branches and other divisions which affects customer service
* Conduct customer service related training as and when required.
* Prepare monthly eNewsletter
* Assist in ISO 9001 related activities when required

Requirements:

* Diploma/Bachelor Degree with at least 5 years experience in branch operations/customer experience.
* At least an intermediate level of Microsoft Office applications especially Excel.
* Good proficiency in written and verbal English is required.
* An analytical, creative, innovative team-player with persistent attitude.
* Ability to conduct training

If you have what it takes, send your application online to the Bank.

Source : http://malaysia.recruit.net/company-Hong+Leong+Bank+Berhad-jobs