AMP Bank Limited Job vacancy 2009
AMP Bank is a highly regarded and progressive national financial services organisation. We believe our success depends on the success of our customers and the communities in which we work. Bullsbrook Bindoon community, has been working with AMP Bank and has secured banking services into the future. Bullsbrook Bindoon Community Bank® Branch is looking for a motivated person to manage consumer and small business lending in the community serviced by our branch.
You will need excellent communication and inter-personal skills, including the ability to work closely with the Branch Manager and staff. You will be required to assist in the development of branch staff’s product knowledge to help customers achieve their financial goals. Your work will play an important role in the life of the local community.
You will be part of a diverse team in a rewarding work environment.
Key Capabilities & Qualifications:
* Sound judgment and the ability to influence.
* Excellent planning, time management & problem solving skills together with a high attention to detail.
* Knowledge of Loan Application Processing System (LAPS),Branch Delivery Systems(BDS)and Customer Service Systems (CSS)
* Customer Service Focus
* Leadership – Create a career path for our staff by encouraging bottom-up succession opportunities.
* Coaching ability – Provide increased platform for our staff to be multi skilled within a variety of areas within our business
* Relationship Building skills – Demonstrating the ability to understand the customers needs and provide compelling alternatives.
* Excellent interpersonal & communication skills
* Sales & Marketing skills – In line with our mission and values presenting, delivering a product and service that meets the customers needs
* Change Management – change culture of the way we interact with our customer by focusing on a needs based sales approach
* Knowledge of Branch operations
* Ability to work effectively as part of a dynamic team to achieve operational and strategic objectives.
* FSRA Accreditation T2 – Deposit Taking & Non Cash Payment Facilities & General Insurance
Key Functions:
* Identify and help customers reach their goals by offering Banking Solutions relevant to their lifestyle
* Provide financial services (including advice on relevant products and services to suit customer needs as authorized by the Bank by way of an authorization to provide financial product advice).
* Develop a strong working relationship with all branch staff and provide coaching on referrals and basic sales techniques.
* Conduct customer calling programs to meet the growth expectations of the branch
* Generate loan approvals and deposits as specified in the budgets and other key objectives as nominated and agreed.
* Ensure that the quality of lending and credit management of the branch portfolio is maintained to required standards.
* Complete and approve loan applications within delegated authorities including the facilitation of statistical information on lending.
* Work with a diverse team and contribute to creating a rewarding work environment.
* Actively promote the banks products and services in the market place and an involvement in the local community.
* You will establish effective working relationships with members of your direct team, retail operations and network and the wider business as required. In addition you will also develop strong networks within the communities that you service.
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