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careers with Clydesdale Bank
At Clydesdale Bank there are many exciting and rewarding career opportunities.

As part of a large organisation we offer opportunities to work in any part of our business, which includes investment, personal and business banking, wealth management and a whole host of other areas from Risk Management to Customer Service Centres.

If you’d like to work for a business that’s small enough for your voice to be heard and ambitious enough to capture and evaluate all the diverse ideas you may have,
Role descriptionIf you love the challenge of helping customers with over the counter transactions and providing an excellent customer experience you’ll love being a Customer Service Officer. You’ll promote our full range of products and services and refer customers to our sales team and financial planners.ResponsibilitiesAs a Customer Service Officer, you’ll help our customers by listening to them and finding out what their needs and priorities are. On top of that you’ll help with a number of branch activities including cash handling, identifying potential sales leads and generally support your team with the customer always coming first.

To your customers you are the face of Clydesdale bank or Yorkshire Bank and it’s the exceptional customer experience that you’ll deliver that makes the difference in a highly competitive marketplace. We’ll make sure you get the correct training and support to allow you to be the best that you can be.

As a customer service officer you can be sure that no two days will ever be the same!
Minimum Criteria•Passion for delivering an exceptional customer experience
•Ability to quickly build rapport with customers – both face to face and over the telephone
•Excellent time management skills
•TeamworkPoints to note SalaryFrom £11,379 plus competitive benefits

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The Commonwealth Bank is one of Australia’s leading providers of integrated financial services including retail banking, premium banking, business banking, institutional banking, funds management, superannuation, insurance, and investment and sharebroking products and services. The Group is one of the largest listed companies on the Australian Stock Exchange and is included in the Morgan Stanley Capital Global Index.

Branch leadership development program

Applications for the 2010 intake open Monday 24th August, 2009.

Click here to apply.

Click here for existing applications.
About the program

Our Branch leadership development program is a 12 month accelerated development program designed to provide you with the opportunities to attain business knowledge, skills and experience required to become a leader within our branch network.

The program will consist of you rotating through a number of key roles in the Branch network such as:

* Customer Service Representative
* Customer Service Specialist
* Personal Lender
* Customer Service Manager
* Branch Manager

At the completion of each rotation, you will develop a thorough understanding of all aspects of the role and how it interacts with other roles and departments.

During the program, you will also be provided with support in terms of Mentors, Peer Support Groups, Placement Managers, orientation, formal training and on-the-job training.
Who are we looking for?

We are seeking candidates with the following attributes:

* Demonstrated leadership, people management and business development skills
* Willingness to work in a busy, commercial, competitive and target-driven environment
* Desire to deliver excellent customer service
* Willingness to develop sales and service skills
* Willingness to accept coaching and to coach others
* Ability to interact with a wide range of customers and colleagues

Where are the available positions?

Opportunities exist in branches across Australia.

When completing your online application you will be required to select your location preference by area.

Please note that our branches fall under an area office. For further information on location details please select from your relevant state.

NSW VIC/TAS QLD/NT SA/WA

As part of the program, you may be expected to rotate through a number of branches within the Area.
About the leadership roles within the branch network

Upon successfully completing the program, you will be eligible to apply for the key branch leadership roles of Customer Service Manager and Branch Manager.

In these roles you will be responsible for building and leading an energetic and proactive team that excels in customer service and achieves targets relating to business development, profit growth, market share growth and customer retention.

The key tasks include:

* Leading, motivating and developing your team through observation, feedback and coaching
* Managing and championing the sales and service process within the Branch
* Interacting with customers to develop customer relationships, create interest in products and services that may suit their needs and facilitate customer retention
* Analysing the work performance of your team to identify better ways to perform tasks. Contributing ideas to make systems and processes more effective
* Ensuring staff resources are effectively managed to meet customer demands such as queue management
* Developing and building lead networks by promoting the Bank through actively participating and contributing to the local community
* Contributing to the local marketing and promotional activities involving your Branch and reviewing the outcomes
* Providing input to the development of the Area Office operational plan
* Analysing the financial performance of your branch and devising strategies to achieve your Branch’s operational plan
* Responding and resolving customer queries or complaints in a timely and effective manner
* Undertaking home loan interviews, as required
* Recruiting branch staff
* Demonstrating a commitment to workplace safety through regular reviews and actioning of the workplace safety plan
* Ensuring audit and security checks are undertaken in a diligent manner

View a recent interview with a Branch Manager.
Internal applications

Please note, if you have been employed in the Commonwealth Bank Branch Network for more than 6 months we are unable to consider you for the Branch Manager Development program. We recommend you speak with your Branch Manager or Area Manager about your development.

Other Job vacancy :

AMP Bank Limited Sydney Job vacancy
Australia and New Zealand Banking Group Limited (ANZ) Melbourne Job vacancy
Bank of Queensland Limited Brisbane Job vacancy
Bendigo and Adelaide Bank Limited Bendigo Job vacancy
Commonwealth Bank of Australia     Sydney Job vacancy
Commonwealth Development Bank of Australia Limited (a subsidiary of Commonwealth Bank of Australia)     Sydney
Deutsche Bank Limited Sydney Job vacancy
Elders Rural Bank Limited     Adelaide
Macquarie Bank Limited     Sydney
Members Equity Bank Pty Limited Melbourne Job vacancy
National Australia Bank Limited Melbourne Job vacancy
St. George Bank Limited Sydney Job vacancy
Suncorp-Metway Limited     Brisbane Job vacancy
UBank, a division of National Australia Bank Sydney
Westpac Banking Corporation Sydney Job vacancy
Reserve Bank of Australia Job vacancy

AMP Bank is a highly regarded and progressive national financial services organisation. We believe our success depends on the success of our customers and the communities in which we work. Bullsbrook Bindoon community, has been working with AMP Bank and has secured banking services into the future. Bullsbrook Bindoon Community Bank® Branch is looking for a motivated person to manage consumer and small business lending in the community serviced by our branch.

You will need excellent communication and inter-personal skills, including the ability to work closely with the Branch Manager and staff. You will be required to assist in the development of branch staff’s product knowledge to help customers achieve their financial goals. Your work will play an important role in the life of the local community.

You will be part of a diverse team in a rewarding work environment.

Key Capabilities & Qualifications:

* Sound judgment and the ability to influence.
* Excellent planning, time management & problem solving skills together with a high attention to detail.
* Knowledge of Loan Application Processing System (LAPS),Branch Delivery Systems(BDS)and Customer Service Systems (CSS)
* Customer Service Focus
* Leadership – Create a career path for our staff by encouraging bottom-up succession opportunities.
* Coaching ability – Provide increased platform for our staff to be multi skilled within a variety of areas within our business
* Relationship Building skills – Demonstrating the ability to understand the customers needs and provide compelling alternatives.
* Excellent interpersonal & communication skills
* Sales & Marketing skills – In line with our mission and values presenting, delivering a product and service that meets the customers needs
* Change Management – change culture of the way we interact with our customer by focusing on a needs based sales approach
* Knowledge of Branch operations
* Ability to work effectively as part of a dynamic team to achieve operational and strategic objectives.
* FSRA Accreditation T2 – Deposit Taking & Non Cash Payment Facilities & General Insurance

Key Functions:

* Identify and help customers reach their goals by offering Banking Solutions relevant to their lifestyle
* Provide financial services (including advice on relevant products and services to suit customer needs as authorized by the Bank by way of an authorization to provide financial product advice).
* Develop a strong working relationship with all branch staff and provide coaching on referrals and basic sales techniques.
* Conduct customer calling programs to meet the growth expectations of the branch
* Generate loan approvals and deposits as specified in the budgets and other key objectives as nominated and agreed.
* Ensure that the quality of lending and credit management of the branch portfolio is maintained to required standards.
* Complete and approve loan applications within delegated authorities including the facilitation of statistical information on lending.
* Work with a diverse team and contribute to creating a rewarding work environment.
* Actively promote the banks products and services in the market place and an involvement in the local community.
* You will establish effective working relationships with members of your direct team, retail operations and network and the wider business as required. In addition you will also develop strong networks within the communities that you service.
Others job vcancies:
AMP Bank Limited Sydney Job vacancy
Australia and New Zealand Banking Group Limited (ANZ) Melbourne Job vacancy
Bank of Queensland Limited Brisbane Job vacancy
Bendigo and Adelaide Bank Limited Bendigo Job vacancy
Commonwealth Bank of Australia Sydney Job vacancy
Commonwealth Development Bank of Australia Limited (a subsidiary of Commonwealth Bank of Australia) Sydney
Deutsche Bank Limited Sydney Job vacancy
Elders Rural Bank Limited Adelaide
Macquarie Bank Limited Sydney
Members Equity Bank Pty Limited Melbourne Job vacancy
National Australia Bank Limited Melbourne Job vacancy
St. George Bank Limited Sydney Job vacancy
Suncorp-Metway Limited Brisbane Job vacancy
UBank, a division of National Australia Bank Sydney
Westpac Banking Corporation Sydney Job vacancy
Reserve Bank of Australia Job vacancy